Printing out of Alignment every time

[DALE37]

Hi,

My documents only start printing two thirds down the A4 page. I've re installed software and tried all the auto fix software. No help. The printer is out of warranty so HP want money to help. Anyone had this?

Cheers

[Jay_G24]

Hi @DALE37

I understand the printer does not print complete page, I'd like to help resolve the issue

Please help me with the below information-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

3)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

4)What is the ink level on the cartridge?

Print a Print Quality Diagnostic page

1. Load plain white paper in the paper tray.

2. On the printer control panel, touch the Settings icon , and then touch Tools.

   The Tools Menu displays.

3. Touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report

Post the Print Quality Diagnostic page here so we can help you further. 

Welcome to the HP Support Community. 

 Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DALE37]

1) Does the copy print out the same way?  YES

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? PRINTING A PDF ON GLOSSY PAPER

3)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? WINDOWS 10 PC

4)What is the ink level on the cartridge? HIGH

[DALE37]

[DALE37]

Print quality diagnostic page fine. I thought it might be that I'm using wireless so I went USB and it's still the same. 

I'll add a shot of the back of a print. 

[DALE37]

back of sheet of glossy sticker paper

[sandytechy20]

@DALE37

Clean the ink cartridges

1. On the printer control panel, touch the Settings icon .

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the ink cartridges again, and then prints another test page.

You can refer this HP support document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.