Printing photos or card stock in my 9025 OfficeJet Pro.

[Croton]

You can only use the top tray of my 9025 printer for card stock or photo paper.  There is no paper keeper at the end of the paper like there is on the sides; therefore the paper moves during printing and messes up the final product. The bottom tray has three paper keepers.    Every other HP printer that I have owned has had the paper keepers on three sides of the paper except this one.  This is my 10 th HP printer that I have owned.  I do not seem to be able to talk to anyone in the United states about my problem, only their overseas answering service.  The printer is still in warranty.  I am very frustrated as they have already shipped me two replacement trays but both of them were the bottom tray, not the top tray.   They promised to send the top tray last week, over night, but it was due two days ago and never showed up.

Help!

[asmita6658]

Hi @Croton

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!