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‎02-20-2017 11:46 AM

HP Recommended
Product: HP photosmart 7510
Operating System: Microsoft Windows 10 (32-bit)

I just posted a question about my printer not using the photo tray when trying to print with my new Windows10 laptop. It continue to only print from letter tray. I just checked properties and one other and it says that my photo tray is not available and in preferences says photo tray not installed yet it works with printing wirelessly with my iphone and ipad?

 

once again not sure if my Windows10 is 32 or 64. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2017 11:50 AM

HP Recommended

Hi,
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Ensure any available tray is marked as Installed. press Apply, then OK and check for any difference.

 

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎02-20-2017 11:31 AM

HP Recommended

Not sure if my windows 10 is 32 bit or 64

 

Anyway, just got a new Windows 10 laptop, am trying to print wirelessly to printer, it keeps using the letter tray instead of the photo tray. I can print no problem from my iphone and my ipad but not with this laptop, it uses the letter tray no matter how many times I put the size pic I need, what photo paper I am using etc! Help!!!

Was this reply helpful? Yes No

‎02-20-2017 11:50 AM

HP Recommended

Hi,
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Ensure any available tray is marked as Installed. press Apply, then OK and check for any difference.

 

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-20-2017 11:57 AM

HP Recommended

Before I click anything, it will print from iphone and ipad, just not laptop, is it safe to change settings you recommended and not mess it up for the iphone and ipad? Is this setting recommendation just for the laptop? Thanks for your help!

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‎02-20-2017 12:20 PM

HP Recommended

It worked! thank you so much, I had to add the photo tray on! Not used to this Windows 10 miss my XP!!!

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