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‎06-10-2025 03:30 AM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer

My printer is working and when I send a test page it prints off, however when I email the printer a document it comes back saying received (an email to me) but does not print it out. I check settings and the doc is not in a que, also troubleshot the printer and all seems fine. I have asked AI HP support and the advice was to turn off and take the power lead out of the wall plug and start again but same thing happens. What can i do to solve this, thanks Jonathan

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