Printing problems

[Wonderwalls]

HI,  I stupidly bought some non genuine ink cartridges and put the black only in. It didnt print so I took it out. Now I have put a genuine HP in as usaual and it still doesnt print the black. I've tried the diagnostics to no avail. What can I do?

[Riddle_Decipher]

@Wonderwalls

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the Black Ink is not printing though you've replaced the cartridge,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you replaced all the cartridges with Genuine HP Ink Cartridge?

Did you allow the automatic servicing to complete?

Which OS are you using this printer with?

While you respond to that, here's what you need to do:

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Step 2: Allow automatic servicing to complete

Your HP printer has an automatic servicing routine that can solve many print quality issues. There is nothing you need to do. The print quality should improve a few hours after you experience the issue.

If you cannot wait for the automatic servicing routine to complete, continue with the following troubleshooting steps.

Step 3: Check the paper

Make sure the paper you are using is appropriate for the print job. If the paper is not appropriate, reload the printer with an appropriate paper type.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

[Wonderwalls · Accepted solution]

Have you replaced all the cartridges with Genuine HP Ink Cartridge?  YES

Did you allow the automatic servicing to complete?   YES 3 times

Which OS are you using this printer with?  not sure

Have run all the diagnostics, it just doesnt like it.

Anyway I have sorted the problem..... I reported the issue to the supplier of the non HP cartridges and they have ever so kindly sent me a brand new printer !!!!

[Riddle_Decipher]

@Wonderwalls

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about your solution & congratulations on the new printer 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😄

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂