Printing problems

[Ali337]

The printed paper has words blurred or doubled at the edges of the paper.

[sandytechy20]

@Ali337

Welcome to HP forums, I see that you are getting print quality issues while printing on ENVY 5020 printer.

Check for ink smears on the back of printouts

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Clean Page Smears.

   The printer slowly feeds a blank page.

5. Wait for the printer to eject the blank page.

Print a Print Quality Diagnostic report

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

If it does not print good, clean the ink cartridges

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, touch No. 

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.