Printing problems

[Genova71]

When I print the printer cuts me the top part (corresponding approximately to the header of the sheet).

I tried to reinstall the printer. I checked the print settings. Nothing worked

[Elohi_NR]

Hi @Genova71,

Welcome to the HP Support Community. 

I'd like to help!

Here's what you need to do, to begin troubleshooting the issue:

Step 1: Tips for understanding printer alignment messages

Use these tips to help complete the alignment or remove the message.

Use clean white paper: Make sure the printer is loaded with unused, clean white paper, and then retry alignment.

Scan page if required: If your printer has a scanner, you might see instructions on the alignment page to place the page on the scanner bed and press Scan. Follow the instructions on the alignment page to complete the scan.

Choose 'Skip' to continue printing: If the 'Alignment Unsuccessful' message cannot be resolved, and you see a Skip button, you can choose to continue printing without alignment. Print quality might be affected.

If these tips do not resolve alignment issues, continue to the next step.

Step 2: Reset the printer

Turning the printer off, and then on again might resolve an Alignment failed error message.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

If resetting the printer does not resolve the issue, continue to the next step.

Click here for further assistance. 

Update the full feature driver: Click here

Hope this helps! Keep me posted for further assistance.
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