Printing problems

[Lisa3571]

Can anyone help or suggest how I can begin printing again.  I hit print and message is sent to printer and I can hear it however, nothing is printing.  Printing is indicating idle on laptop.  No print jobs

[VikramTheGreat]

Hi @Lisa3571,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is not printing even though it makes noise and shows as idle on your Windows 11 laptop, here’s a step-by-step guide to get it working again:

1. Restart the Print Spooler

This clears stuck jobs and resets the print service:

1. Press Win + R, type services.msc, and press Enter.
2. Scroll to Print Spooler.
3. Right-click it → Stop.
4. Go to C:\Windows\System32\spool\PRINTERS and delete all files in that folder.
5. Go back to services.msc and start the Print Spooler.

2. Remove and Reinstall the Printer

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Select your printer → Remove device.
3. Restart your PC.
4. Reinstall the printer using the HP Smart app or Add device in Settings.

3. Use HP Smart’s “Diagnose & Fix” Tool

1. Open the HP Smart app.
2. Click the wrench icon or go to Settings > Diagnose & Fix.
3. Run the tool and follow the prompts.

4. Try Printing from Another App

• Open Notepad or WordPad.
• Type a few words and try printing.
• If it works, the issue may be with the original app (e.g., browser, PDF viewer).

5. Update Printer Drivers

1. Visit HP’s driver page.
2. Search for your printer model.
3. Download and install the Full Feature Software and Drivers.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support