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Printing progressively degrades down the page

HP Recommended
HP Photosmart C5280 All-in-One

My very old mother is having printing problems with her not-quite-so-old printer (Photosmart C5280).

 

First she was having a printer cartridge error failure.  We got her new HP ink cartridges.  Then she had multiple printer alignment failures.  Finally this seemed to sort itself.

 

What happens now:

The first page of text comes out perfectly for the top two thirds, and the bottom third text has degraded - the top and bottom of each character are printed, but there is white space across the middle of each line.  The occasional word is legible at the beginning and end of some lines.

The second page of text comes out largely ok for the top one third, and then it degrades to occasional dots, with the odd letter intelligible at the beginning and of some lines.

 

Colour printing appears ok, this problem seems to be the black printing.  Ink levels show as full - as I say we bought new cartridges.

 

Any thoughts?

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HP Support Agent
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@gidpwux

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02100786 and let me know how it goes


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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