Printing stops after every page and start again after 15 minutes. Also often says "prinot connected

[PRO8725]

Printing stops after every page and start again after 15 minutes.

Also often says  "printer not connected"

[MKazi · Accepted solution]

@PRO8725

Welcome to HP Support Forums. 🙂

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that while printing from your HP OfficeJet Pro 8725 All-in-One Printer, the printing stops after every page and resumes after 15 minutes. There is a message stating "printer is not connected." I'll be glad to assist you with this case.

Did this issue start after an update?

Or did any other changes take place on the computer?

If this printer is connected to a network then does it print fine from other computers (if available) in the network)?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

You may update the the Mac OS and try to print. In case the issue persists then please attempt the following steps on your Mac computer:

Step 1: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   Figure : Printers and Scanner window with multiple names of a printer in the list

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Step 2: Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE: If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

   • If the printer prints, you can stop troubleshooting.

You could also download and install the firmware on your printer via this HP link.
NOTE: The printer needs to be restarted after the firmware is successfully updated. 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂

[PRO8725]

Thank you very much for quick respond.

It's looks like printing is fine after reset of the printer and deleting all other printers.

[MKazi]

@PRO8725

Great news! 

I'm thrilled that the issue is fixed. I truly appreciate your hard work and patience.

Happy printing!