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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printing too fast and smudging

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06-05-2018 07:52 AM
Hello. I am trying to print invitations. My printer is going so fast(which is great) the ink doesn't have time to dry, so as each page comes through, it is smudging the previous page. Is there any way I can slow the printer down so the ink has time to dry? I have authentic HP 62 cartridges, never tried imposters.
thank you.
06-06-2018 12:28 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand you are facing issues with the printer.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you try any troubleshooting steps before you came to us?
Did you try to change the print settings in the windows?
Meanwhile follow the steps given below:
Step 1: Run printer maintenance tool
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Load plain white paper into the tray.
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On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (
). The Setup menu displays.
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Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.
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Touch Clean Page Smears.
NOTE:
Mechanical noises during the cleaning process are normal.
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After the printer prints a test page, touch OK.
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Review the test page to see if the issue is resolved.
Step 2: Check the print settings
Follow these steps to check the print settings for your print job.
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In the software application you are trying to print from, click File, and then click Print.
The Print window opens.
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Open the Properties dialog box.
Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
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Depending on your print job, you might consider modifying the following settings:
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Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
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Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
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Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
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Black and White: If you want to print in black and white only, select the grayscale option.
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After selecting the print settings, click OK to apply the settings, and then click Print.
Also, follow this link ahttps://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/6809225/model/6809226/swItemId/mp-174602-4nd update the firmware of the printer.
Let me know how that pans out.
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help. 😉
Barachiel
I am an HP Employee