Printing with magenta streaks

[jguidry3]

When I print, about every other page, it prints these magenta streaks all over the page. They are from left to right. Anyone else have this? How can i possibly fix it? The printer is 5 years old but it works fine except for this

[Raj1788]

@jguidry3

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Are you facing the same issue while making a copy?

Could you please help me with the operating system of the computer?

Use an automated tool to align the printhead

1. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().

2. Touch Tools, and then touch Align Printhead.

3. Wait while the printer aligns the printhead and then prints an alignment page.

4. Print another Print Quality Diagnostic Page to see if the issue is resolved.

Use the below steps to align the printer, if the alignment does not go through.

1. From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().

2. Touch Tools, and then touch Align Printhead.

3. Wait while the printer aligns the printhead and then prints an alignment page.

4. Print another Print Quality Diagnostic Page to see if the issue is resolved.

How to print a Print Quality Diagnostic Page

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right arrow (), and then touch Reports.

3. From the Reports menu, touch Print Quality Report. The test page prints.

Try to print.

Use this link: https://support.hp.com/in-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model... for Fixing Print Quality Problems for the HP Officejet 7610 Wide Format e-All-in-One Printer Series.

Let me know if this works out!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[jguidry3]

It isn't consistant. It does it either if i make a copy or print from my computer. I actually never know when it will happen.

I run on WIndows 10 pro. I will try your solutions to see if they help. Thanks so much 

for your reply.

[jguidry3]

I followed your steps, and this happened. 😞

[Raj1788]

@jguidry3

Appreciate all your time and efforts, this could be a hardware issue with the printer.

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!