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‎05-14-2018 03:55 PM

HP Recommended
Product: Photosmart C3100
Operating System: Microsoft Windows 10 (64-bit)

Every time I try to print, I get a diagnostics page.  How do I stop it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2018 06:13 PM

HP Recommended

The page shown is an alignment page, it will print when the printer is turned on until the alignment completes.  Unfortunately, the color is not working, so the alignment fails every time.  The printer may give up after some number of attempts, but the best solution would be to get the color working.

 

The troubleshooting steps in the document here may help resolve color not  printing on your Photosmart c3100 series printer.  If the diagnostic page in step five is missing the color sections the document here may help.  Also, make sure the protective tape has been removed frrom the nozzles, and of course check the ink levels for the color cartridge.

 

Figure : Diagnostic page layout

  1. Printed by the right cartridge
  2. Printed by the left cartridge

 

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎05-14-2018 04:03 PM - edited ‎05-14-2018 04:06 PM

HP Recommended

@Flowenol

 

If you recently changed one of the ink cartridges, this might be an Alignment page.

 

If so, read the instructions, then place the page on the printer glass, face down, in the correct corner and perform the alignment.

 

and / or

 

Aligning Ink Cartridges

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Photosmart C3100 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

Was this reply helpful? Yes No

‎05-22-2018 09:43 PM

HP Recommended

Tried your suggestion but still get test page (prints immediately after turning printer on).

Was this reply helpful? Yes No

‎05-23-2018 10:45 AM

HP Recommended

@Flowenol

 

No idea.  The alignment page is usually the most likely culprit...

 

 

  • What kind of information is on the printed sheet?

Scan the sheet into your computer and post it -- use the "Photos" icon in your post editor to upload the image to your post / answer.

 

And / Or

 

  • Does the printed sheet look like the test sheet in this document?

 Print a Self-Test Report

 

 

More places to look / things to try...

 

  • Is the job showing up in the print queue?

 

 Print Jobs Stuck in Print Queue

 

 

 

  • If you have not done so, download and run the Doctor

HP Print and Scan Doctor – Help Resolve Printer Issues

 

 

  • Do you see any errors / flashing lights on the printer?

 Blinking Lights on the HP PSC 1500 and Photosmart C3100 All-in-One Printer Series

 

 

  • If you have not done so, try Step 2 (Restart the printer) in this document

 Printer Turns Off Unexpectedly or Repeatedly

 

 

Commentary

 

If (and especially if) the issue surfaced after a recent Windows Update, you might want to remove and then install a fresh copy of the Full Feature Software for the printer.

 

In particular, this last suggestion is just more "looking for Easter Eggs" -- the printer software is old; if there is anything to be gained by reinstalling the software, the action would only (actually) be useful if the problem is being caused by an error or corruption in the current installation.

 

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Photosmart C3100 All-in-One Printer series

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎05-23-2018 11:51 AM

HP Recommended

Have downloaded a copy of the page to my computer but don't know how to find the Post Editor.  Thanks

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‎05-23-2018 12:13 PM

HP Recommended

@Flowenol

 

Sorry for the confusion.

 

Did you try any of the suggestions?

What are the results?

 

 

While you are typing  your forum message:

Look along the ribbon of the little editor / post window in which you are typing. 

Click "Photos" icon > Upload > Browse

Find and attach / open the file to be posted in your message.

 

Post_Photos_1Post_Photos_1

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎05-23-2018 12:29 PM

HP Recommended

Page printing after turning printer onPage printing after turning printer onScan_20180522.pngHave tried all your suggestions with no success.  Here is copy of the page.

Tried all of your suggestions.  Here is photo of the page

Was this reply helpful? Yes No

‎06-01-2018 02:53 PM

HP Recommended

Have tried all suggestions including Print & Scan Doctor; removed all HP programs;uninstalled  and re-installed the printer along with all suggested programs but am still getting printed test page as previously submitted.  Anyone got any more ideas?  Thank you.

Was this reply helpful? Yes No

‎06-01-2018 03:29 PM

HP Recommended

@Flowenol

 

I suspect I have missed something.

 

@Bob_Headrick - Do you have words of wisdom to offer?

 

A page prints whenever the printer is switched on.

The content is not complete -  I would (now) guess that this is one of the "color not printing" issues. 

??

 

Thanks.

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

Was this reply helpful? Yes No

‎06-01-2018 06:13 PM

HP Recommended

The page shown is an alignment page, it will print when the printer is turned on until the alignment completes.  Unfortunately, the color is not working, so the alignment fails every time.  The printer may give up after some number of attempts, but the best solution would be to get the color working.

 

The troubleshooting steps in the document here may help resolve color not  printing on your Photosmart c3100 series printer.  If the diagnostic page in step five is missing the color sections the document here may help.  Also, make sure the protective tape has been removed frrom the nozzles, and of course check the ink levels for the color cartridge.

 

Figure : Diagnostic page layout

  1. Printed by the right cartridge
  2. Printed by the left cartridge

 

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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