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‎12-02-2017 12:05 PM

HP Recommended
Product: office jet 6700
Operating System: Microsoft Windows XP

two-sided printing was working fine, then all of a sudden today, the printer only seems to want to print even numbered pages, leaving the odd pages blank

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2017 04:12 AM

HP Recommended

@Glenn31

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP Officejet 6700 Premium e-All-in-One Printer. I read that the printer prints only even numbered pages while performing two sided printing. 

 

Did any software changes or updates happen to the printer?

Did you check the print settings from the application you're trying to print from?

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue persists post running the HP Print and Scan Doctor, then let us install the inbuilt printer drivers in Windows. Please perform the steps mentioned in "Step 3: Install the print driver with the Add a Printer wizard" from this HP document.

 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-04-2017 04:12 AM

HP Recommended

@Glenn31

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP Officejet 6700 Premium e-All-in-One Printer. I read that the printer prints only even numbered pages while performing two sided printing. 

 

Did any software changes or updates happen to the printer?

Did you check the print settings from the application you're trying to print from?

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue persists post running the HP Print and Scan Doctor, then let us install the inbuilt printer drivers in Windows. Please perform the steps mentioned in "Step 3: Install the print driver with the Add a Printer wizard" from this HP document.

 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

Was this reply helpful? Yes No
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