Pro 8600 Plus General Printer Error

[redjam]

Pro 8600 Plus, printer was working fine, replaced an ink cartridge, printer does not work any more. Followed on screen instructions, rebooted, still does not work. Gives me a General Printer Error, no code. (Edited)

[MysteriousMe]

@redjam,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Reset the Printer

• With the printer on, unplug the power cord from the back.
• Unplug it from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord directly into the wall (avoid power strips).
• Reconnect the printer and turn it on.

 Check the Ink Cartridges & Printhead

• Remove all ink cartridges.
• Check if any cartridge has leaked or is improperly seated.
• With the cartridges removed, unplug the printer for 60 seconds and plug it back in.
• Reinsert the cartridges one by one.

Inspect the Printhead

• Open the printer to access the printhead.
• If possible, remove the printhead (it should lift out after releasing the latch).
• Gently clean the electrical contacts with a lint-free cloth and distilled water.
• Let it dry completely and reinstall.

Check for Paper Jams or Obstructions

• Open all access doors and check for stuck paper, debris, or foreign objects.

Update or Reinstall Firmware (if possible)

• If the printer lets you access the menu, check for firmware updates via the HP Smart App or HP’s website.

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support