Pro 8600 message PrintHead missing or or not detected...

[JLVB39]

Message:  Printhead missing or not detetected.   Followed instructions, even rebooted several times.. still same message.  How do you fix or replace part?   THanks   JLVB39

[JeanJAB]

Hi JLVB39,

From your message it sounds like you have already done much of the troubleshooting found in this document.

http://support.hp.com/us-en/document/c02899429

Is your printer in warranty?  If it is - you should contact HP Customer Support for fixes or a replacement printhead.

If the printer is out of warranty you can purchase a new printhead.  The steps are in the attached document. 

There is a link to the HP Parts Store. 

Under Find your part(s), type CR322A in the Search by part number text box.  It's important to search on this part # because it is hard to find without this.

I hope this information is helpful!
Jean

[JLVB39 · Accepted solution]

Jean you are awesome !   I spent hours trying to find this.  This is exactly what I needed.  Thank you

Sincere Regards !

[rrichart]

I've done all the trouble shooting and like another customer have failed to resolve the CR322A issue. Please provide direct contact information for the HP Warranty Support group.

Thank you.

RRichart