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‎12-17-2020 02:20 AM

HP Recommended
Product: HP OfficeJet Pro 6970 All‑in‑One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hallo,

Ich habe seit gestern bei meinem 4 Jahre alten  Officejet Pro 6970 die Fehlermeldung "Problem mit dem Druckkopf".

Mitten unter einem Druckauftrag kahm dieser Fehler und geht seitdem auch nicht mehr weg. 

Habe schon ein paar Mal den Netzstecker gezogen und auch die Tintenpatronen raus genommen, aber nichts half weiter!

Habe gestern dann auch die Firmware upgedatet, ohne weiteren Erfolg!

Ich habe von Anfang an nur originale Tintenpatronen von HP Instant Ink benutzt.

Kann ich den Drucker jetzt wegwerfen?

Category:
4 people had the same question
1 REPLY 1

‎12-17-2020 07:20 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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