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‎12-19-2021 05:55 PM

HP Recommended
Product: HP envy 5000

I have an old Mac desktop. I put in the print command and the printer responds.  However, it ejects the paper blank, the display says printing, but nothing happens.  Only using black and white cartridge.

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1 REPLY 1

‎12-19-2021 06:04 PM

HP Recommended

Hello @Trudi4 .
On what version of Mac Os do you have the printer installed?


  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
    • click either Fix Printing
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