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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Problem printing from phototray

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12-18-2018 08:47 AM
Since upgrading to macOS 10.14.2 Mojhave, I get paper mismatch error when trying to print a photo using the photo tray. Problem occurs using USB or airprint. Will print photo using the main paper tray. Have tried reinstalling printer but still fails. Can print successfully using Apple Ipad. Any help appreciated!!
12-19-2018 12:46 PM - edited 12-19-2018 12:46 PM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
Adjusting the print settings may resolve the issue, let's try these steps:
1.) Open the Photos app and select the photo that you want to print.
2.) Click File, and then click Print.
3.) Select a layout, and then click Print.
4.) Click the unnamed print options menu at the center of the dialog and select Media & Quality. Click Feed from and select Photo Tray.
5.) Click the unnamed print options menu at the center of the dialog and select Paper Handling.
6.) Check the box"Scale to fit paper size". Click Destination Paper Size and select the desired paper size.
7.) Click Print.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
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