Problem printing

[Sunshine110]

I haven't used my printer in a while and now when I go to printer the ink carriages cannot move. There is no blockages. I move yhe ink carriages from side to with my hands with know tissues. I have check everything,  restarted the printer, and I keep getting the same message.  The carriage cannot move, they appear to go half way and stop. I any can it would so helpful. Thank you

[sandytechy20]

@Sunshine110

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.