Problem w/ HP account, unable to print?

[Emitchem]

When I try to print, I get this message "A problem has occurred with your HP account and you will be unable to print until the issue is resolved."  I can't figure out what the problem is with my account.  Help!

[Raj_05]

Hi @Emitchem,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering an issue with your HP account while trying to print with your HP Officejet Pro 8025e printer, there are a few steps you can take to troubleshoot and resolve the problem.

• Check Network Connection: Ensure that your printer is properly connected to the network. Check if it's connected to the same network as your computer. If there are any connectivity issues, try restarting both the printer and the router.
• Printer Software Update: Make sure that your printer's firmware and software are up to date. You can visit the official HP website, navigate to the support section, and search for your printer model to find and download the latest firmware and software updates.
• Check HP Account Credentials: Verify that you are using the correct HP account credentials. Log in to your HP account on the official HP website to confirm your username and password. If you're not sure, consider resetting your password.
• Reset Printer: Try resetting your printer to its default settings. This can often resolve various issues. Consult your printer's user manual or HP's support documentation for instructions on how to reset your specific printer model.
• Reauthorize the Printer: Log in to your HP account on the official HP Smart website or app. Check if your printer is listed and authorized. If not, remove the printer from the account and re-add it. Follow the on-screen instructions to reauthorize the printer.
• Update HP Smart App: If you're using the HP Smart app to manage your printer, ensure that it is updated to the latest version. Outdated apps can sometimes cause compatibility issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support