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Problem with HP DJ 2130

HP Recommended
HP DJ 2130
Microsoft Windows 10 (64-bit)

Stopped printing HP DJ 2130. Sending to print the printer starts ticking like a clock once a second. Does not load paper. Then the Resume light comes on and displays a Print Error on the HP DJ 2130 series. Built-in diagnostics and utility HP Print and Scan Doctor report that everything is fine, there are no errors. The driver changed.

Computer operating system Windows 10.

 

 

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@Nic1946Lit, Welcome to HP Support Community!

 

Follow the steps below-

 

Restart the print spooler and try uninstalling the drivers

 

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

 

Now uninstall and reinstall the printer driver. Follow the steps below-

 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know the outcome.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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I solved the problem using this link. https://www.youtube.com/watch?v=hj5qkJDdzsI&t=595s

 

Узнайте, как устранить замятие бумаги, если принтер HP DeskJet 2132 перестал принимать листы, а индикатор возобновления печати мигает. Получите дополнительны...
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