Problem with Instant Ink cartridge

[Menjja]

I am an Instant Ink customer and I have a new tri-color ink cartridge that is faulty. I tried cleaning the connections, restarting the printer and all the suggestions on the support page and the cartridge wont install. When I put the old one back in the error message goes away. The new cartridge seems like it is faulty and I would like it replaced. 

[Jeet_singh · Accepted solution]

@Menjja,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

I need to know few details regarding your Instant ink account to help you get the ink cartridge.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[Menjja]

Thank you for your prompt help in responding to my ink cartridge issue. Great customer service!

[Jeet_singh]

@Menjja,

Thank you for replying,

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Please wait for the cartridges to be delivered. Once you receive them, please go ahead and install and check how it goes.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂
Regards,