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‎08-25-2026 04:52 PM

HP Recommended

I have a fairly old but very good OfficeJet all in one printer which has always worked perfectly in the past. Following my latest (genuine HP) cartridge change, I got the error message Printer Failure: There is a problem with the printer or ink system. I have gone through all the steps recommended in the HP support articles, excluding the one involving lifting/dropping/wiggling the printer head as mine is not the type with a release catch, but to no avail. Also the serial number is not recognised on the official HP support site so I can't get into contact with anyone there.

 

Advice please? Really hoping this is not the end of the road - I've just spent over £100 on a new set of cartridges!

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