Problem with Printheads

[Tom6830]

I keep getting an error message with the Printheads on my HP 6830

[sandytechy20]

@Tom6830

Welcome to the HP support community.

I understand that you are getting a printhead issue, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

[Dianedul]

It didn't help. The message wasn't there when I turned the printer back on but would not copy and then showed the "printhead" came back on.  😞

[sandytechy20]

@Dianedul

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?