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Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-06-2020 08:55 AM

HP Recommended
Product: Office jet Pro 8620
Operating System: macOS 10.15 Catalina

hello, 

 

I keep getting the ‘problem with ink system’ error. There seems to be no issues with the cartridges. The error says to inspect, reinstall them, and turn off the printer. When I do all the above and then try to turn off the printer, i get the following error: printer initialization and calibration in progress. “Do not turn printer off or disconnect power during the process” 

 

I have already manually disconnected power over night, still the same issue. Thanks

Category:
1 REPLY 1

‎12-15-2020 07:04 AM

HP Recommended

@Jt0037, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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