Problem with ink system

[Jt0037]

hello, 

I keep getting the ‘problem with ink system’ error. There seems to be no issues with the cartridges. The error says to inspect, reinstall them, and turn off the printer. When I do all the above and then try to turn off the printer, i get the following error: printer initialization and calibration in progress. “Do not turn printer off or disconnect power during the process” 

I have already manually disconnected power over night, still the same issue. Thanks

[TEJ1602]

@Jt0037, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

Hope this helps!

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