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‎03-13-2019 04:14 AM

HP Recommended
Product: HP Officejet Pro 8615
Operating System: Mac OS X 10.11 El Capitan

HELP :  Printhead error message on my HP Officejet Pro 8615"Printhead seems to be missing,not detected,incorrectly installed or incompatible" but i don't understand because i didn't change my cartridges as they are still full and the printer worked perfectly yesterday !! 

I asked HP they told me i had to buy a new printer !!

Can someone help me ? Thanks

Delphine

1 REPLY 1

‎03-14-2019 11:53 AM

HP Recommended

@Dafroots, Welcome to HP Support Community!

 

I would recommend you to reset the printing mechanism first.

Below are the steps you can follow:

  • Turn the printer on, if it is not already on.

  • Wait until the printer is idle and silent before you continue.

  • With the printer turned on, disconnect the power cord from the rear of the printer.

  • Unplug the power cord from the wall outlet.

  • Wait at least 60 seconds.

  • Plug the power cord back into the wall outlet.

  • Reconnect the power cord to the rear of the printer.

  • Turn on the printer, if it does not automatically turn on.

  • Wait until the printer is idle and silent before you proceed.

If the issue persists, try following the troubleshooting steps from this document.

 

Let me know if this helps.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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