Problem with printer or ink system. Contact HP

[Jperson1]

 

[Nal_NR]

Hi @Jperson1,

Welcome to the HP Support Community. 

I understand that you are getting a printer failure error. I'd like to help!

Here is a link that may assist you with this problem. Click here

When you take the print head out, try to clean the bottom with a lint-free cloth and water. 

Be sure to have it plugged directly into a wall outlet instead of a surge protector. 

Let me know if any of this works. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Jperson1,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.