Problem with printer or ink system

[jboog81]

When I turn on my printer, I get an error message stating "There is a problem with the printer or ink system. Turn off printer, then turn on. If problem persists, contact HP."  I have replaced all new ink cartridges and still get the same error message.

[jboog81]

I have replaced all new ink cartridges and still get the same error message.

[zoey7886]

@jboog81, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer or Ink System Issue on HP Officejet Pro 8610! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing a printer or ink system error with your HP Officejet Pro 8610, follow the steps below to troubleshoot and resolve the issue:

Turn Off and On the Printer:

• Press the Power button to turn off the printer.
• Unplug the power cord from the printer.
• Wait for about a minute.
• Plug the power cord back into the printer.
• Press the Power button to turn the printer on.

Check for Ink Cartridge Leaks:

• Open the printer cover and remove all the ink cartridges.
• Inspect each cartridge for any signs of leaks. Do not use cartridges that are leaking.
• If no leaks are detected, reinsert the ink cartridges.

Clean the Electrical Contacts:

• For Ink Cartridges:
  • Lightly dampen a clean, lint-free cloth with bottled or distilled water.
  • Gently wipe the electrical contacts on the cartridges from top to bottom.
  • Ensure the contacts are dry before reinserting them into the printer.
• For Printheads:
  • Open the printer cover and remove the printhead.
  • Clean the electrical contacts on the printhead using a damp, lint-free cloth.
  • Ensure the contacts are dry before reinserting the printhead.

Reinstall the Printhead:

• Remove the printhead and gently clean the electrical contacts as described above.
• Reinsert the printhead into its slot, ensuring it is properly positioned.

Perform Printhead Cleaning:

• Access the printer toolbox via the HP software installed on your computer.
• Run the printhead cleaning utility to ensure the nozzles are clear.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,