Problem with printer running continuously

[Ireneeb]

My priinter continuously prints: CONNECT xmpp008.hpeprint.com: 80 HTTP/1.0

[Kumar0307]

@Ireneeb, Welcome to the HP Support Community! I’m here to help.

I understand the printer is printing unwanted pages. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Ireneeb]

Thank you for the response to my printer problem, but it did not solve the problem.  I have tried numerous times to follow your instructions, but to no avail.  A couple of times yesterday the printer went back to normal mode and I tried to use the HP Print and Scan program, but then it reverted back to continuous printing each time.  Do you have any other suggestions?

[Kumar0307 · Accepted solution]

@Ireneeb

Reset the printer to factory settings.

Go to Setup > Tools > Restore factory defaults

Now, reconnect the printer to the network and check if this helps.

Let me know how it goes.

[Ireneeb]

Thank you for your help.  This last solution worked!  Your help was appreciated very much.

[Kumar0307]

@Ireneeb

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!