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‎03-29-2020 02:26 PM

HP Recommended
Product: HP 8028 Officejet Pro
Operating System: Microsoft Windows 10 (64-bit)

I just got the following error on my printer: There is a problem with the printhead, Event code: 62.80.A0.

 

I checked HP customer support and it said my product had been returned. The boxing looked like it was new. We tried to clean and realign the printhead but it wouldn't even let us do that.

 

The virtual agent sent me a link to replace the printhead but my printer wasn't listed in the examples.

 

What's the next step?

 

Thank you!

14 people had the same question
1 REPLY 1

‎04-01-2020 06:57 PM

HP Recommended

@Metschick

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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