Problem with printhead

[MartinaSands]

Printer error - 

Printhead error

[Max3Aj]

@MartinaSands, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Printhead errors can be frustrating, but I can help you troubleshoot this issue. Here are some steps you can follow to resolve the printhead error on your HP printer:

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Clean the Printhead:

• Open the printer's access door to expose the printhead and ink cartridges.
• Remove the ink cartridges carefully.
• Use a soft, lint-free cloth dampened with distilled or bottled water to gently clean the electrical contacts on the printhead and the ink cartridges.

Reinstall the Printhead:

• If your printer has a removable printhead, lift the latch on the carriage and remove the printhead.
• Clean the printhead contacts and reinstall it securely.

Check for Debris:

• Ensure there are no paper jams or debris inside the printer that might be causing the error. 

You may refer to this document - HP Inkjet printers - Printhead errors | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support