Problem

[Enzo9]

Hi evryone, 

i have this message from my Envy 5030. 

Cannot print contact hpinstantink..

i dont know how to solve it, can someone help me please?

[Riddle_Decipher]

@Enzo9 This mean that your printer has lost connection with the Internet. When your printer is disconnected, HP Instant Ink cannot update its status and the Instant Ink cartridges will stop working.

The procedure for connecting a printer to the Internet is a little different for each printer. Try these steps:

1. Turn the printer off, wait 10 seconds, and then turn the printer back on. It may automatically connect to the Internet.
2. Press the Info button on your printer’s front panel to print a page with information about re-connecting.
3. Go to support.hp.com, enter your printer model number, and search for a document for “printer offline” or “connectivity issues” and follow those instructions.

Once your printer is connected to the Internet, go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click the circular arrow in the top right corner of the Status section. Your printer should go from red “offline” to green “online” status.

If that doesn't work, check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

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And Take care.