Problems printing envelopes #10

[PSZ2]

I have a HP Envy 5540 printer.

I am having problems printing a number 10 envelope. Have never had this problem before. I used to be able to load the envelope and inward create the envelope information and it would print. It was easy.

Now even though I select the number 10 envelope and it is inserted correctly it tells me that the paper is not correct. Even though it's reading number 10 envelope on the display of my printer.

Any help and a suggested solution would be most appreciated!

[Dragon-Fur · Accepted solution]

@PSZ2 

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Places to double-check...

Add more than one envelope to the tray - "just one" might not be enough.

Double check your settings, include those on the printer, in EWS, and in the Printer Preferences.

If all else fails, treat the envelope like a "Custom" size when creating it.

This just means to select envelope size Custom and add the dimensions (envelope size).

Printer Specifications for HP ENVY 5540, DeskJet 5570 Printers

Stack three to five envelopes as instructed in the User Guide (Pages 12-13)

Face down, flap left.

Next,

Check / Adjust / Retain the Paper at the Printer Display Panel

Note:  This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE: 

If the size of your Paper Size is not in the Drop-down menu,

If the selection is available in the list:

Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

NOTE:  EWS is also available in HP Smart

Set the Preferences – Windows

Printing Preferences are available directly from the driver or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Note: Generally, you would Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes

That said, consider:

Make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.

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Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Click OK to save the setup

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Examples

Standard #10 envelope

Rabbits_and_Chickens_Test_Envelope_10_2

Custom Size Envelope

Rabbits_and_Chickens_Test_Envelope_7x5_3

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5540 All-in-One Printer series 

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Question Resolved / Answered, Click "Accept as Solution" .

[PSZ2]

WOW! This community really works! SO NICE!

Firstly THANK YOU!

I discovered the problem was NOT the printer!

The setting in WORD was for a different size envelope vs. the #10 which was set to go in my tray.

The printer was telling me this!

Not sure how the alternative envelope size occurred but the mystery is solved and the #10 envelope prints!

Your responsiveness and commentary is so much appreciated.

Stay safe and be well!  

[Dragon-Fur]

@PSZ2 

You are most welcome.

Stay Safe.

Happy 2021 - Hoping for a better year for all!