Problems with HP 2700E Printing blank pages

[ChrisKemp01]

To solve the problem of my HP printer currently printing only blank pages, the HP Virtual Assistant directs one to open up Advanced Settings or Tools on the SmartApp, then to Utilities, Print Quality Toolbox, Clean Printhead. Great, 

My question is pretty basic:-  How do you even get to open this menu on the HP Smart App on a laptop in the first place? Clicking on the App in Apps or the Printer in Device management does not seem to provide any drop down menu at all. Thank you.

[Nal_NR]

Hi @ChrisKemp01,

Welcome to the HP Support Community. 

I'd like to help!

Update the Firmware

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

Check for ink smears on the back of printouts

Use an automated cleaning tool if there are smears of ink on the back of documents or photos.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean next to Clean Smear to start the cleaning tool.

 

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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