Problems with HP Envy 4520

[NanainTexas]

I have an HP Envy 4520 all-in-one printer.  About 3 weeks ago I started getting an error message every time I printed a page.  "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".  I have to remove and reinstall the cartridge every single time I want to print.  HP sent me a replacement cartridge, but it did not resolve the problem.  HP also walked me through cleaning the contacts, but that also did not help  Any suggestions?

[TEJ1602]

@NanainTexas, Welcome to HP Support Community!

Since you have performed all the troubleshooting steps and also replaced the ink cartridges, looks like it is a hardware issue.

I would recommend you to contact our support team for service options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

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