Problems with printer

[Frank510]

I have 2 problems with my printer that, based on other discussions here, require a reset of the printer. First, my printer can no longer scan to a folder on my computer after changing routers. Second, I am getting error B80004E8 when I shut down the printer. How do I perform the reset on this printer?

[A_Gayathri]

Hi @Frank510,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reset your HP OfficeJet Pro 8720 All-in-One Printer, follow these steps:
 

Resetting the Printer to Factory Settings

Turn on the Printer: Make sure your printer is powered on. If it's not, press the power button to turn it on.

Access the Printer's Settings:

• From the printer's control panel, swipe down to open the dashboard, then touch the Setup icon (usually a gear or wrench icon).

Open the Printer Maintenance Menu:

• In the Setup menu, navigate to Printer Maintenance.

Restore Factory Defaults:

• Scroll through the Printer Maintenance menu and select Restore. Then, choose Restore Factory Defaults.

Confirm Reset:

• The printer will ask you to confirm your choice to restore the factory defaults. Select Yes to confirm. The printer will begin the reset process, which may take a few minutes.

Reconfigure Network Settings:

• After the reset is complete, you will need to reconnect the printer to your new router. Follow the prompts on the printer's control panel to enter your new Wi-Fi network name (SSID) and password.

Additional Steps for Scanning to a Folder

After resetting your printer and reconnecting it to your new router, you may need to reconfigure the settings for scanning to a folder:

Reinstall HP Software:

• If you haven't done so, reinstall the HP printer software on your computer to ensure all settings are properly updated to the new network configuration.

Set Up Scan to Folder:

• Open the HP software or HP Smart app on your computer.
• Navigate to Scan settings and select Scan to Network Folder.
• Follow the instructions to add a new folder, ensuring you use the correct network path and credentials.

Resolving Error Code B80004E8

If you are still receiving error code B80004E8 after resetting your printer, you might want to try the following steps:
 

Check for Firmware Updates: Update the firmware on an HP printer

• Sometimes, error codes are due to outdated firmware. Go to the HP Support website, download the latest firmware for your printer model, and follow the instructions to update your printer.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Refer to this document:  HP OfficeJet Pro 8720 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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