Problems with scanning diretly from HP Officejet Pro 8020

[Brazzy]

Good morning,

I connected my new printer Officejet Pro 8020 by USB, it works properly but it doesn't work when I make a scan directly from the printer.

[TEJ1602]

@Brazzy, Welcome to HP Support Community!

If you already have the full-featured printer software installed, follow the steps below-

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent.

Now, try scanning!

If you still have issues, refer to the document HP Printers - How to Scan (Windows) for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SofiaML]

Hi there,

The video below will bring instructions that can help you to scan:

https://www.youtube.com/watch?v=fBV5OeNGiCU

Regards,

SofiaML