Product: HP LaserJet Pro M15w Printer

[Alex18776977242]

I've seen countless posts about this same issue with no resolution. Out of seemingly nowhere the power and attention lights blink when turning on the printer, and it remains offline. My PC is also not able to recognize it when connected via USB.

I've tried the various reset steps shown in other posts, a factory reset (although the printer doesn't seem to respond to this at all), and purchasing a brand new toner cartridge as well - HP brand, the same as what I had in it before. I've also tried a different power cord and a new USB cord as well, plus different USB ports on my PC, with no results.

i bought this from here :https://www.amazon.in/HP-LaserJet-3001dw-Wireless-Compatible/dp/B09XT22566/18776977242

[Irfan_06]

Hi @Alex18776977242,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has blinking lights.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support