Product Improvement Study for HP 5540 series

[Bob6659]

My device is out of warranty and I want HP to uninstall the Product Improvement Study for HP 5540 serieds.  I have to pay to talk to them. I had Revo uninstall the program and my scanner stopped working. I had to reinstall the program and reinstall 5540 from CD and reconnect the home network to get wireless scanner to work.How can I resolve my problem?

[Riddle_Decipher]

Greetings! @Bob6659

Here's what I suggest we do, to get through this:

You can uninstall HP ENVY 110 series Product Improvement Study from your computer by using the Add/Remove Program feature in the Window's Control Panel:

• On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
  • Windows Vista/7/8: Click Uninstall a Program.
     
• When you find the program HP ENVY 110 series Product Improvement Study, click it, and then do one of the following:
  • Windows Vista/7/8: Click Uninstall.

Follow the prompts. A progress bar shows you how long it will take to remove HP ENVY 110 series Product Improvement Study.

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