Programs crash when trying to print

[moondmullins]

This is a new problem that has recently started occurring.  Doesn't matter what program I'm in or where I try to print from, as soon as I click print, the print options window pops up.  I click print button with the printer selected and the program crashes.  In chrome, in adobe, in paint, etc...  I've uninstalled the printer, reinstalled the printer.  I've uninstalled the drivers, reinstalled the drivers.  Non stop problem.

Suggestions.

Let me reiterate, I've uninstalled and reinstalled the drivers before that gets suggested.

[Dragon-Fur]

@moondmullins 

Try / Consider

Open Windows Updates > Check for Updates

If updates are found - install the Updates

If / after any updates are applied,

Restart the computer and log, even if Windows Updates does not specifically so to do so.

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

Restart everything, including the router for your network.

See the the Doctor has to say:

The Doctor can help with several issues.

HP Print and Scan Doctor for Windows

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet Pro 6978 All-in-One Printer

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