Psc 2355 says out of paper error but have tried multiple paper types/sizes and all the same.

[Steward]

Out of paper error when paper present.   The roller that pulls the paper from the stack does not move when any type of copy is initiated.  Scan works when connected to a computer.

Is this an electronic issue or perhaps mechanical?

[The_Fossette]

Hi @Steward,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not picking up the paper and you are getting an out of paper error.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2hNZqbA

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Steward]

• When was the last time the printer was working fine? About Two Weeks Ago
• Have you made any software or hardware changes on the computer?  Have tried both computer connectivity and stand alone printing
• Have you performed any troubleshooting steps before posting?  Did the cleaning of rollers, etc as instructed on the forum and other information received from the internet.

The pickup roller does not move when trying a print JOB.

When connected to the computer I am able to use the Scan and post documents to the computer with no difficulty, but unable to move the paper into the print cycle.

Thanks

[The_Fossette · Accepted solution]

Hi @Steward,

Thank you for the information.

Follow the steps in the below article and check if it helps.

http://hp.care/2hNZqbA

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Steward]

Problem solved.  Thanks

[The_Fossette]

Hi @Steward,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!