Purchased 902XL from Costco March 23,2022.

Zeeland59 · ‎03-26-2022

Purchased cartridges 902XL from Costco on March23, 2022. Tried to install March 24. When i removed the orange cap black ink popped out all over me my printer and inside my printer. I never had that before this has to be defective and I would like my money back.

Betty0610 · ‎03-28-2022

@Zeeland59

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

I am an HP Employee

Repairatrooper · ‎03-28-2022

Just return it to Costco, they have excellent customer service.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question