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‎06-15-2020 10:26 AM

HP Recommended
Product: HP Officejet 5742

I purchased a multi package 62XL black and color cartridge. The color worked fine but the Black 62XL cartridge gave me the INK CARTRIDGES PROBLEM error. Sam's will not take back the product because the package is open. Any ideas how to get the cartridge to work or get a new one from HP?

1 person had the same question
1 REPLY 1

‎06-18-2020 01:51 PM

HP Recommended

@smpbryan1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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