Put in the cartridge the wrong and how its stuck

[Brownman81]

Accidently put in the cartridge the wrong  way  and how its stuck

[VikramTheGreat]

Hi @Brownman81,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how stressful it can be when a cartridge gets stuck in your HP printer. Let’s walk through the safest way to remove it without causing damage.

Steps to Safely Remove a Jammed or Incorrectly Inserted Cartridge

Step 1: Turn Off the Printer

• Power off the printer and unplug it from the wall.
• This prevents any electrical movement while you're working inside.

Step 2: Open the Cartridge Access Door

• Gently open the front/top cover where the cartridges are located.
• Wait for the carriage to stop moving (if it was moving before the power-off).

Step 3: Inspect the Cartridge Position

• Look closely at how the cartridge is stuck:
  • Is it tilted, jammed sideways, or partially inserted?
  • Avoid pulling forcefully this could damage the carriage or cartridge slot.

Step 4: Use Gentle Pressure

• Hold the cartridge firmly but gently and try to wiggle it side to side.
• If it’s stuck due to misalignment, this motion can help free it.

Step 5: Use a Plastic Tool (Optional)

• If fingers can’t reach, use a plastic card or tool (like a credit card) to gently nudge the cartridge from underneath or the side.
• Avoid using metal tools to prevent damage.

Step 6: Check for Broken Tabs or Debris

• Once removed, inspect the cartridge and slot for:
  • Broken plastic tabs
  • Ink residue
  • Paper debris

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat