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‎01-16-2022 07:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have a HP Envy 5000 series printer/scanner/fax.. When I turn it on it, is fine for a short time and then the icon lights flash and the screen displays error code OXB3D42A2B. I have tried using the online diagnostic tool which shows that I have two printers set up (I don't).

1 is listed as "scan only HP731949 (HP Envy 5000 series) do not delete" and the other is HP731949 (HP Envy 5000 series).

I have tried the diagnostic tools....without success. I am not brilliant at IT.....does anyone have any advice??

thanks

Category:
1 REPLY 1

‎01-19-2022 10:14 AM

HP Recommended

@AngelaCrow

 

Welcome to the HP support community.

 

I understand that you are getting an OXB3D42A2B error, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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