Constant alignment error

[carinajs]

Hello, 

Apologies for the delay as I have been away. I have followed all of your instructions and unfortunately the issue still hasn't resolved. This problem started when I replaced both ink cartridges and now it is registering that I have only half the black ink cartridge left. 

I am at a loss as to what to do next!

[Kuroi_Kenshi]

Hi @carinajs,

Thank you for the response:

Here's what you can try next:

Check for Protective Tapes on Ink Cartridges

Even though the cartridges are genuine and replaced, double check:

That no blue plastic protective film or orange tab is left on them.

Make sure the vent holes on the top of the cartridge are clear, gently poke them with a pin if blocked.

Manually Align Using HP Smart App

If alignment keeps failing from the control panel:

Open HP Smart App on PC or phone

Go to your printer → Printer Settings > Tools > Align Printhead

Sometimes the app does a better job than the panel itself

Low Ink Misread?

Even though it just started, try:

Removing and re-seating the black ink cartridge

Power cycle the printer

If the level still reads low, and you're on Instant Ink, let me know, and we can replace the cartridge.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,