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‎03-18-2019 12:50 PM

HP Recommended

I have Office Jet 3830.  There is no "manu" and I also didn't find "security settings."

Somehow I think it has to do with security settings on Mac.

2 REPLIES 2

‎03-18-2019 01:16 PM

HP Recommended

If you have no menu on your printer, look for Settings (the gear icon) or the word "Settings" on the display screen.  Inside of Settings, look for Network.  Somewhere in the network menu you should have an option to reset the security.  Resetting the security settings is what worked for my HP printer (a different model than yours) with my Mac.

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‎03-18-2019 01:33 PM

HP Recommended

Hi,

Such an error will occur due to incorrectly setting the printer with Secure AirPrint.

 

Follow HP Easy Start below to install the latest HP drivers, be sure to confirm the prompt to switch to HP's driver once suggested:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Once completing the installation try printing and check for any difference.

 

Shlomi



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