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Mkenfield
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Message 1 of 2
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Flag Post

Re: Error code “an unexpected error has occurred” during set up

‎09-18-2020 03:06 PM

HP Recommended

I bought this printer a couple days ago, and it will not setup with hp smart. I have tried unplugging the printer, using the wps button on the printer, shutting down the firewall, and trying to install on 3 different devices. I still get the unexpected error code when sending network information. Any other suggestions besides returning it for a different printer? 

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1 REPLY 1
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Echo_Lake
HP Support Agent
HP Support Agent
19,069 19,028 826 879
Message 2 of 2
Flag Post

‎09-18-2020 05:17 PM

HP Recommended

@Mkenfield

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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