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‎12-11-2020 05:41 PM

HP Recommended

 I have a HP8020 printer,  was able to purchase a 910 XL magenta cartridge and after that finally able to purchase the 4 pack.  Installed the XL cartridge,  printer said cartridge was defective,  Install the magenta cartridge from the 4 pack and printer says the same thing   Went through the HP help,  which is NO HELP.   Did find out my printer is out of warranty,  only 1 1/2 years old.  Probably only printed 500 pages out of it if that.   Now I can print period.   This situation sucks.

1 REPLY 1

‎12-11-2020 06:27 PM

HP Recommended

Hi,

Please follow below steps by providing your printer and cartridge information as listaed, that should likely help

https://support.hp.com/ie-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

 

Shlomi



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